Refund Policy
We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.
To qualify for a return, your item must be in its original condition—unused, with tags, and in the original packaging. Be sure to include your receipt or proof of purchase.
Damages and Issues
If your item arrives damaged, defective, or incorrect, please contact us immediately so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns for custom-made prints, sale items, or gift cards.
Exchanges
The quickest way to get what you need is to return your current item. Once the return is accepted, you can place a new order for the item you want.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If it’s been more than 15 business days since your return was approved, please reach out to us at hello@nbourhood.com.
To qualify for a return, your item must be in its original condition—unused, with tags, and in the original packaging. Be sure to include your receipt or proof of purchase.
Damages and Issues
If your item arrives damaged, defective, or incorrect, please contact us immediately so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns for custom-made prints, sale items, or gift cards.
Exchanges
The quickest way to get what you need is to return your current item. Once the return is accepted, you can place a new order for the item you want.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If it’s been more than 15 business days since your return was approved, please reach out to us at hello@nbourhood.com.
