Returns & the 30-day guarantee
If it's not right on your wall, you get your money back. Simple as that, 30 days, full money-back guarantee.
Write us
Email hello@nbourhood.com with your order number within 30 days of delivery.
Send it back
Keep the poster unused and in its original packaging. You arrange and pay for the return shipping, and we'll confirm the return address by email.
Get your refund
Once your return arrives, we refund your original payment method within 10 business days. Banks can add a few days on top.
Arrived damaged? Skip all of the above. Email a photo of the damage plus your order number, and we'll send a free replacement or refund you, no need to return anything.
Want a different size or frame instead? The fastest way is to return your current poster and place a new order for the one you want.
Yes, custom prints too. Every poster is covered by the same 30-day money-back guarantee, and damaged prints are replaced for free.
Questions before you order? We are happy to help.