WE’RE HERE FOR YOU!
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Most-asked questions
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Placing an Order
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Shipping & Delivery
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Problems with my Order
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Product Information
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Payment and Privacy
Yes, we would love to make a poster of the place you love most! Please send us a note at hello@nbourhood.com and we can chat about what we can do for you.
Please note, however, that we will need to find a picture and write the text for the place you’re interested in. Due to copyright laws, this photo will either need to come from our collection, if we have a photo of the location, or a photo you’ve taken yourself. Please email us with any questions!
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All orders are normally shipped within 1-4 business days.
In rare cases, packages can take up to 14 business days to arrive at your doorstep depending on where you live.
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Once your package has been passed along to the shipping company, you will receive an email from us detailing the shipping company and your tracking number.
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As a global business, we have local print studios in 34 countries throughout Europe, Oceania, Asia, and Americas. With studios all over the world, our delivery is flexible and speedy regardless of where you live.
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Please contact us as soon as possible at hello@nbourhood.com for any changes you’d like to make. If your order hasn’t been printed yet, we’re happy to make these changes for you!
In your email to us, please specify your order number and the changes you would like to make to your order. We’ll do our best to fulfill your request!
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Don’t worry! Firstly, take a look at your spam folders and search for emails from us @nbourhood.com.
If you still can’t find your confirmation email, please send us an email at hello@nbourhood.com and we will resend the confirmation email to you.
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Please send us an email via hello@nbourhood.com, including an image of the damaged product and packaging, your order number, and a short message letting us know if you’d prefer a replacement for the damaged item or a refund.
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All of our orders are custom-made, on-demand. When you order a poster, we will print it just for you, and therefore we are unable to accept returns or exchanges. By law, customized items are not entitled to a refund.
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Nbourhood's home is Copenhagen, Denmark, but our community is truly global. We have local production in 34 countries, which means that we print and ship out your custom posters as close to you as possible!
Click here to learn more about Nbourhood.
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We’d love to hear from you! You can reach us by e-mail at hello@nbourhood.com.
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You can order as many prints as you’d like! For larger orders, we even offer discounted rates based on the quantity of prints ordered.
If you are interested in placing a bulk order, please send us an email to hello@nbourhood.com with the following information:
- How many posters would you like to order?
- What is the shipping destination for these posters?
If you are a retailer and would like to collaborate B2B, click here.
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No problem! Nbourhood packages do not include printed receipts or invoices. We strive to be as environmentally friendly as possible which is why all information is sent via email.
To make your surprise perfect, we strongly recommend you use your own email address for the order, NOT the recipient’s.
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Unfortunately, it is not possible at the moment to add a gift note to your order. We know some customers would love to add an extra layer of personalization to their Nbourhood posters when being shared as a gift, and we are working on finding the perfect solution. Stay tuned!
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When you’re entering your discount code in the cart or at checkout, please make sure that you have entered the code exactly as provided, with no extra spaces or punctuation!
Please keep in mind that coupon codes and offers can expire, and some cannot be paired with other offers, so make sure that all the coupon conditions are met when applying the coupon.
If you continue to experience problems, please send us an email to hello@nbourhood.com and we’ll do our best to help!
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We use different local printing locations around the world to minimize CO2 emissions, and for that reason we have selected a more minimal and eco-friendly packaging option.
Orders containing both prints and frames are shipped flat together in the same package, back-to-back, with the print inside its own protective sleeve. We don't offer a framing service just yet, but we’re working on it!
Orders including prints only will either arrive in a sturdy cardboard tube, or in a thick cardboard flat pack, depending on production location.
Note that in some cases we may ship items within the same order from different locations, so one order can have multiple packages and tracking links.
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Our policy currently requires that each order has one shipping address. Ensuring each order has one destination allows us to be more eco-friendly, by reducing excess packaging and waste.
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We need a full shipping address, including the postal code, in order to ensure timely delivery of your Nbourhood package.
If you are unable to enter your postcode for any reason or if your postcode is not recognized on our site, please send us an email to hello@nbourhood.com with your complete address, and we will do our best to find a quick solution for you!
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Yes! Our paper and wood materials are predominantly produced by FSC-certified suppliers, which guarantees that our materials meet the highest environmental standards. We also use eco-friendly inks, which are kind to the environment and ensure a sharp, smooth finish.
When it comes to shipping, we have local printing in over 30 countries which brings your order to you faster and in a greener way!
Learn more about our sustainability policy here.
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We use different local printing locations around the world to minimize CO2 emissions, and for that reason we have selected a more minimal and eco-friendly packaging option.
Orders containing both prints and frames are shipped flat together in the same package, back-to-back, with the print inside its own protective sleeve. We don't offer a framing service just yet, but we’re working on it!
Orders including prints only will either arrive in a sturdy cardboard tube, or in a thick cardboard flat pack, depending on production location.
Note that in some cases we may ship items within the same order from different locations, so one order can have multiple packages and tracking links.
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All orders are normally shipped within 1-4 business days.
In rare cases, packages can take up to 14 business days to arrive at your doorstep depending on where you live.
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As a global business, we have more than 30 print studios throughout the Americas, Europe, Africa, Middle East, Asia, and Oceania. With studios all over the world, our delivery is flexible and speedy regardless of where you live. This local shipping also reduces transportation of printed goods and cuts down on carbon emissions from the transport process.
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Shipping partner will vary depending on shipping country. We partner with many shipping companies such as DHL, Fedex, UPS, Purolator, Australia Post, New Zealand Post, Royal Mail, Australia Post, and local carriers.
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Nbourhood sends posters to more than 100 countries, spanning all continents! Delivery times might vary depending on the country. However, normally orders are shipped with 1-4 days and receives quickly hereafter.
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Once your package has been passed along to the shipping company, you will receive an email from us detailing the shipping company and your tracking number.
You can also track your shipment here by entering your order number!
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Your tracking can take a while to update, but we typically expect the tracking link to update with your shipment information after a full business day. While it’s rare, orders can occasionally be delayed due to a variety of reasons: whether there is a backlog at the local post office, customs are slow, intense holiday seasons.
If you have any concerns, please contact the shipping company handling your package directly via the link in your tracking email.
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It is possible that your order has been delivered to a local post office or pickup point, or that your order has been returned to us. Here are some steps you can take:
- Look for an attempted delivery note, or an email update from the shipping company
- See if someone else has accepted the delivery on your behalf (for example, a family member or roommate)
- Contact the shipping company handling your package directly via the link in your tracking email
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No worries! Please send us an email to hello@nbourhood.com with your order number and we will arrange for it to be shipped out again as quickly as possible!
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We want you to receive and enjoy your order as soon as possible. For this reason, we send all orders to print around 2 hours after your order was confirmed.
However, we understand that sometimes you need to cancel an order. Please send us an email to hello@nbourhood.com within 2 hours of placing it, and we will do our best to accommodate your request!
Please keep in mind that we print 7 days of the week, so cancellation requests on weekends will be handled promptly within 48 hours. Once your order is handed over to the shipping company, we will not be able to make a cancellation.
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We want to make sure you are 100% happy with your order, and we can accommodate changes up to 2 hours after your order has been placed.
Please contact us as soon as possible at hello@nbourhood.com for any changes you’d like to make. If your order hasn’t been printed yet, we’re happy to make these changes for you! In your email to us, please specify your order number and the changes you would like to make to your order. We’ll do our best to fulfill your request!
Please note that unfortunately, once your order has been placed, we cannot change the size of your poster/frame on our end.
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Unfortunately, once your order has been placed, we cannot add any more items to your order. However, since we do offer free shipping for orders above $49, so feel free to place a new order with your desired item as soon as is convenient for you!
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If you would like to make a change to your delivery address or phone number, please send us an email to hello@nbourhood.com within two hours of placing your order and we will change this in our system.
Unfortunately, we cannot make these changes if your order has already been shipped, and at that point you must contact the shipping company directly with any changes via the link in your tracking email.
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If you would like to make a change to your delivery address, please send us an email to hello@nbourhood.com within two hours of placing your order and we will change this in our system.
Unfortunately, we cannot make these changes if your order has already been shipped, and at that point you must contact the shipping company directly with any changes via the link in your tracking email.
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Fear not, mistakes happen sometimes! Please send us an email at hello@nbourhood.com, and we will do our best to help you.
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All of our orders are custom-made, on-demand. When you order a poster, we will print it just for you, and therefore we are unable to accept returns or exchanges. By law, customized items are not entitled to a refund.
If for any reason you aren’t happy with your print, please send us an email to hello@nbourhood.com and we’ll do our best to help!
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If your order arrived damaged, please send us an email to hello@nbourhood.com within two weeks of receipt so that we can send you a new one. Please make sure to include the following:
- A full image of the damaged product (preferably more than one image) as well as the damaged packaging
- Order ID number
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Don’t worry! Firstly, take a look at your spam folders and search for emails from us @nbourhood.com.
If you still can’t find your confirmation email, please send us an email at hello@nbourhood.com and we will resend the confirmation email to you.
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We usually respond within 48 hours of receiving your request. If you have not received a response from us, please check your spam folder.
If you still cannot find our response, send us an email at hello@nbourhood.com, and we will help you as soon as we can!
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This is not the usual Nbourhood experience, but accidents can sometimes happen during shipping too. If your order arrived damaged, please send us an email via hello@nbourhood.com, including an image of the damaged product and packaging, your order number, and a short message letting us know if you’d prefer a replacement for the damaged item or a refund.
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This doesn’t happen often, but if you happen to receive a different item from what you ordered, please send us an email to hello@nbourhood.com within two weeks of receiving your order, and we will arrange a redelivery for the correct items.
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We offer a range of poster size, so you can get the perfect fit for you! Please find our different sizes below:
- 8x10 in │ 20x25 cm
- 8x12 in │ 21x30 cm
- 11x14 in │ 28x36 cm
- 12x16 in │ 30x40 cm
- 12x18 in │ 30x45 cm
- 16x20 in │ 40x50 cm
- 18x24 in │ 45x60 cm
- 20x28 in │ 50x70 cm
- 24x36 in │ 61x91 cm
- 28x40 in │ 70x100 cm
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Unfortunately, we don't currently provide custom sizing. However, we offer plenty of size options for you to choose from!
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Our one-of-a-kind posters are printed on FSC certified, museum graded paper. Weighing 200 gsm (80 lbs), this matte-textured paper ensures longevity, making sure you can enjoy your poster for years to come. Our eco-friendly inks capture every intricate detail of your chosen design and ensure a sharp, smooth finish.
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Our full frames come in the following sizes:
- 8x10 in │ 20x25 cm
- 8x12 in │ 21x30 cm
- 11x14 in │ 28x36 cm
- 12x16 in │ 30x40 cm
- 12x18 in │ 30x45 cm
- 16x20 in │ 40x50 cm
- 18x24 in │ 45x60 cm
- 20x28 in │ 50x70 cm
- 24x36 in │ 61x91 cm
- 28x40 in │ 70x100 cm
Match your print with the same sized full-size frame for the perfect decor!
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At this time, our posters do not come assembled within any frames ordered. We ship you both items for at-home assembly to keep our products affordable and globally-accessible.
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Yes, our frames come with a hanging kit that makes mounting easy for you, whether you’d like to hang your poster vertically or horizontally.
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Currently, we do ship posters and frames together but unmounted. Below are some instructions to mount a poster into the frame:
- Remove packaging from the frame and locate the small metal tabs on the back of the frame.
- Bend the tabs 90º, removing the bridge between the rear and outer frame
- Once all the tabs have been lifted out of the way, the rear of the frame can be removed and the picture inserted into the frame. Replace the back of the frame and bend the tabs back down to hold the frame in position.
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Our frames have two brackets on their reverse sides and let you choose whether to hang the frame as a landscape or portrait. Simply choose your orientation and hang it up with the kit provided!
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Unfortunately, we don't currently provide custom sizing for our frames.
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Yes! You can shop standalone frames and hangers here.
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We currently offer 8 different hanger sizes that you can pair with your poster for a beautiful final result. Feel free to choose the perfect fit for you!
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Yes! You can shop standalone frames and hangers here: https://nbourhood.com/collections/frames-hangers
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Our one-of-a-kind posters are extremely high quality, because you deserve the best! Our posters are printed on FSC certified, museum graded paper. Weighing 200 gsm (80 lbs), this matte-textured paper ensures longevity, making sure you can enjoy your poster for years to come.
Our eco-friendly inks capture every intricate detail of your chosen design and ensure a sharp, smooth finish.
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Our wooden frames and hangers are made of solid, high quality wood, and our metal frames are made from durable aluminum.
All of our full frames are finished with lightweight and durable plexi-glass, guaranteed to make your Nbourhood poster look its best!
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We currently support direct payment in the following currencies: EUR, USD, AUD, CAD, GBP, JPY. Switch to your preferred currency by using the toggle in the top right-hand corner of the site!
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We offer credit card payments via Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, and Google Pay.
You can select your preferred payment method from the above list at checkout!
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When paying with credit/debit card, your account is charged when your card has been approved. This can take 2-3 days for the bank to process and show on your end.
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Yes, we do! Please note that we only accept credit cards that are Visa, Mastercard, Maestro or American Express.
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Unfortunately, we cannot extend discount codes that have expired. We launch new special offers frequently for our amazing customers, so keep an eye on our newsletters and social media to see all of the latest offers!
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Unfortunately, we are not able to offer gift cards at the moment, but this is something we are working on! Stay tuned.
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We constantly strive to improve the services we provide, and we do that by analyzing how you use our website and products.
You can read more about this here.
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